Leadership in the field of Rehabilitation should always nurture a culture of excellence. Such a culture promotes the highest quality of patient care while simultaneously fostering a relationship with stakeholders rooted in dignity, compassion, and respect.

Leading a Culture of Excellence in the field of Rehabilitation
Dr G Om Prakasham
Chairman, Lotus Wellness
Consultant Cardiac Surgeon

Leadership in the field of Rehabilitation should always nurture a culture of excellence. Such a culture promotes the highest quality of patient care while simultaneously fostering a relationship with stakeholders rooted in dignity, compassion, and respect. Employing nurses, physicians and ancillary staff who share the mission and vision of a Rehab facility is the most effective way to foster a culture of excellence. The entire staff should be educated and aware of the values of the facility in order to create a culture across the board that pursues and expects excellence.

In this blog I will explain the meaning and importance of an organization creating and establishing a culture of excellence through their mission, vision, and values. Lotus Wellness and Rehabilitation center’s mission, vision, and values will be described along with how they relate to the Masters of Nursing Executive (MSN) track. A concept map will explain the culture of excellence as stated by Lotus Wellness . Finally, two leadership strategies will be discussed along with how those strategies promote a culture of excellence.

Culture of Excellence
A culture of excellence in Rehabilitation refers to an organization-wide approach to working and thinking that leads to everyone pursuing measurable improvements in the quality of patient care. This management philosophy focuses on leading the organization toward meeting a specific shared vision while maintaining specific values. When a system pursues a culture of excellence, it possesses some organizational characteristics that differentiate it from other organizations. The first characteristic is the shared goals, vision and values by the employees within the facility. When employees in an organization have shared beliefs and values, this provides the social glue that keeps the organization together. Positive values lead to an organizational culture that strives to pursue excellence and quality of care. The leadership style provides the framework to ensure that employees rally behind the mission and vision of the system.
The second characteristic of a culture of excellence is an organization that encourages and practices teamwork and mutual support among employees. When the stakeholders in a rehab facility are aware that the primary goal is to help improve patient outcomes, they are more willing to support each other instead of competing. When proper teamwork is in place the result is improved patient outcomes. Finally, organizations with a culture of excellence use proper forms of communication which also results in improved patient outcomes. Effective forms of communication include having an open-door policy with the ability to voice concerns, evident appreciation from senior management and positive communication between staff. This leads to less confrontation and makes employees feel like their opinion and ideas matter.
A culture of excellence is vital in the Masters of nursing Executive track because it fosters an environment where employees want to excel. Leaders should encourage all employees to become involved and engaged. By doing so, engagement becomes the expectation within the facility which leads to positive patient outcomes and increased staff retention.

Overview of Concept Map
The Rehab facility selected is Lotus Wellness in Coimbatore , India .The mission statement of Lotus is to provide the Best comprehensive Rehabilitation care services to the residents within India and serve along with neighboring communities in order to provide local access, healing with compassion and superior quality. Lotus Wellness’s vision statement is to be the first choice for superior Rehabilitation care close to home and to provide patients and families with a lifetime of health and recovery . Lotus ‘s Health’s Values statement is RITSI which stands for Respect, Innovation, Teamwork, Stewardship and Integrity. The relationship between the mission and vision of Lotus is that they are derived from one another. The mission provides a picture of the future that the facility is trying to achieve while the vision highlights the objectives. They include the creation of an integrated health delivery system offering Rehab care services, facilities and technology to help improve service excellence while collaborating with stakeholders to enhance health education and promotion in the community. The values provide the critical aspects that Lotus strives to nurture as the organizational culture .The mission, vision and values of Lotus all work off of each other and within each other with the patient as the focus providing a culture of excellence.
Proper onboarding of the staff in the luxury rehab means that they share the same beliefs, goals, and practices based on the vision of the organization. The value of integrity and respect fosters respect for patients and workmates in the organization. The mutual respect and treatment of patients with dignity are hallmarks of a culture of excellence. The staff also uses a team-based approach to patient care where every stakeholder plays an integral part in patient care. From doctors and nurses to the ancillary staff, the organizational culture is built around a team-based approach to patient care. This approach helps to build trusting relationships amongst the staff and with the patients. Proper communication with patients is also practiced to ensure that they trust their Rehabilitation team. Management is supportive and encourages innovation and stewardship which promotes a continued culture of excellence in the future .

Leading a Culture of Excellence
The Masters of Nursing Executive track nurtures leadership in nurses. Certain leadership strategies can aid in the development of a culture of excellence. The first strategy is to foster respect by treating everyone in a dignified manner. In Rehab care , it is imperative to not only respect your superiors, but to also extend that same respect to the entire staff regardless of role or position .That same respect should be shown to all patients in order to establish a trusting and caring relationship. The second leadership strategy is fostering teamwork and collaboration between the staff. A team-based approach to patient care can help improve patient outcomes. Leaders have a responsibility to create an organizational culture where the caregivers are willing to work together for the benefit of their patients.
The strategies of respect and teamwork aligns with the Lotus Care Model by promoting and creating exceptional employees. Through learning and communication, a maintainable environment can be created which provides a safe and caring environment for both staff and patients. Leaders have to respect and care about their employees by getting to know them and allowing them to grow within their scopes of practice .

A culture of excellence is essential in ensuring that Rehabilitation facilities can provide the best care for patients. When properly implemented, Rehab facilities with a good culture of care have characteristics like shared beliefs, teamwork and mutual respect along with open communication. The mission, vision, and values of an organization reflect goals achieved and goals to strive for along with expectations of leadership and employees. Strategies are needed to develop and maintain a culture of excellence. A culture of excellence promotes job satisfaction and ensures patients well-being. Scholarly review of available literature has shown that these strategies can improve patient outcomes while fostering good staff relations.

ABOUT LOTUS- India’s Finest Luxury Rehab

Lotus is a WorldClass, Luxurious Addiction Treatment Center with a Holistic Approach to Wellness. It is Nestled Amidst lush greenery at the foothills of the magnificent Anamalais mountains in picturesque Pollachi near Coimbatore in Tamilnadu. Lotus is created to be a safe heaven where you can find recovery, peace, rest and happiness.

We at Lotus would be glad to help you or loved one overcome his or her Addiction and stand up for recovery.

Note :We are committed to providing you the quality of treatment and care that we would want for our very own loved ones. We call this “loved one standard of care”.

Pollachi, Coimbatore , Tamilnadu , India
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